Fix payment issues on your account

If you effort to buy something on Google Play only your payment is declined or won't procedure, try the steps below.

If you've bought something then have a trouble with or question near it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the meridian, select Alerts Alert.
  3. If you have a red alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Effort to pay with a different payment method

If there's a problem with ane payment method, you can attempt paying with a different one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Become back to the item that yous want to buy and tap the toll.
  3. Tap the current payment method.
  4. Choose a different payment method or add together a new one.
  5. Follow the on-screen instructions to complete your buy.

Fix credit and debit card errors

At that place may be a problem with your credit or debit card if you meet i of the following error letters:

  • 'Unable to procedure payment: low card balance'
  • 'Unable to complete transaction. Please use another grade of payment'
  • 'Your transaction cannot be completed'
  • 'Unable to consummate transaction: expired card'
  • 'Correct this card info or endeavor another carte'

To fix these errors, endeavor the following steps:

Brand certain that your bill of fare and address information is up to date

Expired credit cards or quondam billing addresses are a common reason for payments not to work properly. To update this information, use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method that you lot are trying to use for the purchase.
  3. Check the expiry appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card accost matches the accost in Google Payments

If your credit card is registered to a different address, this can cause the payment to be declined. Cheque that the postal code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method that you are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your card.
  5. If needed, update the address.

Then, try your purchase once again.

Submit whatever extra information that is requested

If the mistake message is followed past instructions for submitting additional data to Google, please submit information technology. We will non be able to process the transaction on your account without this data.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to enquire about the transaction and see if they know the reason for the pass up.

Set up errors with other payment methods (straight operator billing, online cyberbanking, Google Play Balance, Gift Cards and more than)

If yous see 'Your payment was declined due to an issue with your account'

If you come across this bulletin, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your account against fraud.
  • We need a niggling more information to comply with Eu law (customers from European Union member states only).

To help ready these issues:

  1. Become to the payments center.
  2. Take action on whatsoever errors or requests in the payments heart.
    • You lot might demand to verify your identity earlier y'all can buy anything through your Google Account.
  3. Make certain that your proper name, accost and payment data are upwards to date.

If a payment method is greyed out

If you see a greyed out payment method while making a purchase on Google Play, that payment method isn't valid for that particular purchase. Employ a dissimilar payment method to complete your purchase.

If yous use dual SIM menu devices

Cheque if the correct SIM bill of fare is in slot ane and remove any SIM card from slot 2.

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